{"id":217,"date":"2021-08-16T16:11:13","date_gmt":"2021-08-16T16:11:13","guid":{"rendered":"https:\/\/boulangeriehumanite.com\/faq\/"},"modified":"2021-09-09T13:42:30","modified_gmt":"2021-09-09T17:42:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.boulangeriehumanite.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=”.vc_custom_1629747524251{padding-top: 40px !important;padding-bottom: 20px !important;}”]<\/p>\n

Food service & retail<\/h2>\n

[\/vc_column_text][vc_tta_accordion style=”modern” shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How to request your free samples?” tab_id=”how-to-request-your-free-samples”][vc_column_text]Fill up this form to fulfill your request[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can i get a catalog of all of your items?” tab_id=”how-can-i-get-a-catalog-of-all-of-your-items”][vc_column_text]You can download any of our product brochures anytime through our website by clicking here. If you would like to receive our food service catalog by email, send an email indicating your name and address or call us at 1-514-5538508.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am a food service customer and want to order some products. Do you sell cases on your website?” tab_id=”i-am-a-food-service-customer-and-want-to-order-some-products-do-you-sell-cases-on-your-website”][vc_column_text]We would be pleased to send samples of what you\u2019re looking for. Please contact us at info@bhumanity.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who can i contact about getting Humanity Bakery internationally?” tab_id=”who-can-i-contact-about-getting-humanity-bakery-internationally”][vc_column_text]All international food service sale enquiries can be sent to info@bhumanity.com[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1629145572441{margin-top: 65px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629747796447{padding-bottom: 20px !important;}”]<\/p>\n

Private label<\/h2>\n

[\/vc_column_text][vc_tta_accordion style=”modern” shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Can your products be under my company name?” tab_id=”can-your-products-be-under-my-company-name”][vc_column_text]Absolutely. We offer different options to personalize and promote your brand in one stop shop solution. To see some of our latest creations, please contact info@bhumanity.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you customize a product under my company name?” tab_id=”can-you-customize-a-product-under-my-company-name”][vc_column_text]Yes, we can. Many customers have trusted us to successfully manufacture a customized product. We develop the project from start to finish, including the optimal packaging. To find out more, please contact info@bhumanity.com[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1629145578443{margin-top: 65px !important;}”][vc_column][vc_column_text css=”.vc_custom_1629747868579{padding-bottom: 20px !important;}”]<\/p>\n

Delivery & orderss<\/h2>\n

[\/vc_column_text][vc_tta_accordion style=”modern” shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Where do you deliver?” tab_id=”where-do-you-deliver”][vc_column_text]We are located in Quebec city, Canada and ship to points within Canada and the US.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do i place an order?” tab_id=”how-do-i-place-an-order”][vc_column_text]Most orders can easily be placed by fax or email (see below). If this is your first time, you\u2019ll need to contact our Sales Department at info@bhumanity.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How far in advance should i place my order?” tab_id=”how-far-in-advance-should-i-place-my-order”][vc_column_text]Please place your order 15-20 business days in advance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the minimum order required?” tab_id=”what-is-the-minimum-order-required”][vc_column_text]We require twelve pallets for our products, mixed or not. Other enquires can be sent to info@bhumanity.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are my delivery options?” tab_id=”what-are-my-delivery-options”][vc_column_text]We currently offer two delivery options:<\/p>\n

Pick-up at our location in 2391 Avenue Watt, Qu\u00e9bec, QC G1P 3X2 , Canada.
\nThere is no extra charge if you want to pick up your order at our plant located in Quebec. Please book an appointment between Monday and Friday, 8:30 am to 4:30 pm.<\/p>\n

Shipment to points within Canada and the continental US:
\nWe can deliver to any distribution centre within Canada and the continental US. The cost to ship will be discussed, then reflected in the pricing. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How i can contact your quality control department?” tab_id=”how-i-can-contact-your-quality-control-department”][vc_column_text]If you have a quality-related issue or question, please contact us : info@bhumanity.com[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_section][vc_row][vc_column][vc_column_text css=”.vc_custom_1629747524251{padding-top: 40px !important;padding-bottom: 20px !important;}”] Food service & retail [\/vc_column_text][vc_tta_accordion style=”modern” shape=”square” color=”white” 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